At Trends Tutor, your satisfaction is our utmost priority, and we are committed to providing exceptional customer service. We are pleased to offer a hassle-free 30-day return and exchange policy to all our valued customers. Should you find yourself dissatisfied with your purchase for any reason, you may return or exchange it within 30 days of receiving your order, at no extra cost.
Should you opt for an exchange, we’ll swiftly process it within 7 days of receiving the returned item. Please note, for exchanges initiated due to personal reasons, a shipping fee of $9 USD will apply.
In the event that you wish to return an item for a refund, simply send it back to our designated warehouse within 30 days of receipt. Upon receiving the returned item, we’ll process your refund within 7 days. Please allow 7-15 working days for the refunded amount to reflect in your credit card statement, as processing times may vary depending on your bank.
Damaged or Incorrect Items:
If you receive a damaged or incorrect item, kindly inform us immediately along with photographic evidence. We’ll prioritize your request and aim to resolve the issue within 3 working days. In such instances, we’ll send you a replacement item at no additional cost.
Please be advised that we are unable to compensate or accept returns for items damaged by the customer.
If the return is initiated by the consumer, they will be responsible for the shipping fee, which will vary depending on the chosen express company.
However, if the goods are damaged or incorrect due to our error, you will not be required to bear any shipping fees.
Thank you for choosing Trends Tutor as your preferred shopping destination. Your satisfaction is paramount, and we are here to ensure a seamless shopping experience for you.
For further assistance, please do not hesitate to contact us at email@example.com.
Need More Information?
For any inquiries related to refunds and returns, reach out to us at firstname.lastname@example.org. We’re here to help!