FREQUENTLY ASKED QUESTIONS
Pictures may have a slight color difference due to different light intensity or display
1. Credit Card
- Buyers can pay securely by their credit/debit card (including Visa and Mastercard).
2. Apple/Google Pay
- If you are buying from your phone, you can pay through Apple/Google pay.
3. Paying with PayPal
- PayPal supports you to send payment quickly and securely on-line.
- Once your order is submitted, you will be redirected to PayPal’s site where you could make the payment.
- You can trace your payment using your PayPal account.
Return Process:
In the event you decide to return your item for a refund, please send it to our designated warehouse within 30 days of receiving it. Once we receive the returned item, we will process your refund within 7 days. Please allow 7-15 working days for the refunded amount to reflect on your credit card, as the timing may vary depending on your bank.
Damaged or Incorrect Items:
If you receive a damaged or incorrect item, please notify us immediately and provide a photo as evidence. We will prioritize your request and aim to resolve the issue within 3 working days. In such cases, we will send you a replacement item at no additional cost.
Customer-Initiated Damage:
Please note that we are unable to provide compensation or accept returns for items that have been damaged by the customer themselves.
Once shipped, you will receive a Shipment Confirmation email with a tracking number.
We ship to all US territories and APO/FPO/DPO addresses. Orders shipped to PO Boxes are sent via First-Class Mail, USPS Priority Mail, and UPS SurePost. Unfortunately, we cannot offer express shipping for these locations.
We would like to provide you with essential information regarding our shipping policy:
Order Processing Time:
Once you place an order, our dedicated team will process it within 1-2 business days. During peak periods or promotional events, it may take an additional day to process your order.